Baby Steps – Privacy Policy

Last Updated: December 2025

At Baby Steps, we are committed to protecting your privacy and safeguarding your Personal Information. This Privacy Policy explains how we collect, use, store, and share data when you use our website (baby-steps.co.za) or engage with our services. By using our website or contacting us, you consent to the processing of your Personal Information under the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

1.1 Personal Information You Provide

When you contact us, enrol a child, request information, or use our forms, we may collect:

  • Full name of parent/guardian

  • Email address

  • Phone number

  • Child’s name and date of birth

  • Address and emergency contact details

  • Payment or billing information (if applicable)

1.2 Information Collected Automatically

When you visit our website, we may collect:

  • IP address and device/browser information

  • Pages visited, time on site, and browsing activity

  • Cookies and analytics data to improve site performance and user experience

2. How We Use Your Information

We may use your Personal Information to:

  • Respond to enquiries and provide information about our programs

  • Enrol children and manage their participation in activities

  • Communicate updates, newsletters, and service information (with consent for marketing)

  • Maintain records for operational, legal, or financial purposes

  • Improve our website, services, and user experience

3. Cookies & Tracking Technologies

Our website may use cookies to:

  • Enable essential site functionality

  • Analyse visitor behaviour and site performance

  • Remember user preferences or session data

You may disable cookies via your browser settings, but some features may be affected.

4. Sharing of Personal Information

We do not sell or rent your Personal Information. We may share your data only when necessary, for example:

  • With service providers assisting with enrolment, communication, or delivery of our programs

  • With IT or hosting providers under confidentiality agreements

  • With legal or regulatory authorities if required by law

All third parties must maintain confidentiality and use your data only for the intended purpose.

5. Data Security & Retention

We implement reasonable technical and organisational measures to protect your Personal Information from:

  • Unauthorised access or disclosure

  • Loss, theft, or corruption

We retain your information only as long as necessary to provide our services or to meet legal and financial obligations.

6. Your Rights under POPIA

You have the right to:

  • Access your Personal Information

  • Request corrections or updates

  • Request deletion where legally permissible

  • Withdraw consent for marketing communications

  • Object to certain processing activities

  • Lodge a complaint if your data is mishandled

To exercise any of these rights, contact us using the details below.

7. Contact Us

Baby Steps
Website: https://baby-steps.co.za
Email: [Insert Contact Email]
Phone: [Insert Contact Number]

HOW TO LODGE A COMPLAINT WITH THE INFORMATION REGULATOR

If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator.

The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/